Refund policy
Returns & Refund Policy
At Lymphe Skin, we want you to feel confident when shopping with us. Please review our returns policy before placing your order.
Change of Mind
We accept returns where an item is faulty, damaged, incorrect or otherwise eligible under applicable consumer law. Due to the personal-use nature of our beauty tools, we do not accept change-of-mind returns for opened or used products. Please see our Returns & Refund Policy for full details.
Please review your order carefully before completing your purchase.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or you receive an incorrect item, please contact us at support@lympheskin.com as soon as possible.
To help us assess the issue, please include your order number, a description of the problem, and clear photos or video of the item where appropriate.
Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.
Please do not dispose of or return an item before contacting us, as we may need further information to assess your claim.
Hygiene & Personal-Care Products
Due to the personal-use nature of our beauty and skincare tools, we do not accept change-of-mind returns of products that have been opened, used or removed from protective or hygiene packaging.
This does not limit your rights where a product is faulty, damaged, unsafe, incorrectly supplied or otherwise fails to meet a consumer guarantee under Australian Consumer Law.
Order Cancellations
If you need to cancel or amend an order, please contact support@lympheskin.com as soon as possible.
We will do our best to accommodate your request. However, once an order has entered processing or has been dispatched, we may be unable to cancel or modify it.
Returns
If a return is required, please contact us before sending the product back. We will provide return instructions where applicable.
Products returned without prior contact may experience delays in processing.
Where Australian Consumer Law requires us to cover reasonable return costs for a faulty product, we will do so.
Refund Processing
Where a refund is approved, it will be issued to the original payment method. Processing times after we issue the refund may vary depending on your bank or payment provider.
Original shipping charges are not refundable for change-of-mind matters. This does not affect any entitlement you may have under Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Contact Us
For return or refund enquiries, please contact:
Lymphe Skin
Email: support@lympheskin.com
ABN: 13 598 472 353