Privacy Policy

Last updated: 25 August 2026

Lymphe Skin respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, make a purchase, contact us, subscribe to our communications or otherwise interact with Lymphe Skin.

1. Information We Collect

When you interact with Lymphe Skin, we may collect information including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Products you view or interact with
• Communications you send to us
• Device, browser and IP information
• Website usage and interaction data
• Marketing and communication preferences

Payment information may be processed securely by our payment providers. We do not necessarily receive or store your complete payment card details.

2. How We Collect Your Information

We may collect personal information directly from you when you:

• Place an order
• Create or use an account
• Subscribe to emails or marketing
• Contact customer support
• Complete a form on our website
• Participate in a promotion or offer

We may also automatically collect certain information when you browse our website through technologies such as cookies, pixels and similar technologies.

Our online store is powered by Shopify, which processes certain customer information in connection with providing our ecommerce services. Shopify explains that it processes information for merchants whose Shopify-powered stores customers visit or purchase from.

3. How We Use Your Information

We may use personal information to:

• Process, fulfil and deliver orders
• Process payments and refunds
• Provide order and shipping updates
• Respond to enquiries and provide customer support
• Detect and prevent fraudulent or unauthorised transactions
• Operate and improve our website and services
• Understand how customers interact with our store
• Personalise your shopping experience
• Send marketing communications where permitted
• Measure and improve advertising and marketing campaigns
• Comply with applicable legal and regulatory requirements

We aim to collect only information reasonably necessary for our business activities.

4. Marketing Communications

Where permitted, we may use your contact information to send you promotional emails, product updates, special offers and other marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates or customer-service messages.

5. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to operate the store, remember preferences, understand website usage, improve our services and measure the effectiveness of advertising.

Some of these technologies may be provided by third-party services we use to operate or market our business.

Depending on your location and applicable law, you may have options to manage certain cookies through your browser or other privacy controls made available on our website.

6. Sharing Your Information

We may disclose personal information to trusted service providers where reasonably necessary to operate our business.

These may include providers involved in:

• Ecommerce and website hosting
• Payment processing
• Order fulfilment and shipping
• Customer support
• Email and SMS communications
• Analytics
• Advertising and marketing
• Fraud prevention
• IT and security services

We may also disclose information where required or authorised by law, to protect our legal rights, or in connection with a business transaction such as a sale or restructuring.

We do not sell your personal information for money.

7. Overseas Service Providers

Some of the third-party platforms and service providers we use may process or store personal information outside Australia.

The countries involved can vary depending on the providers and infrastructure used to operate our store.

Where applicable, we take reasonable steps in relation to the handling of personal information by service providers.

The OAIC notes that an APP privacy policy should state whether personal information is likely to be disclosed to overseas recipients and, where practicable, identify the countries involved.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes and meeting legal, accounting or regulatory obligations.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

10. Access and Correction

You may contact us to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.

To make a request, contact us at support@lympheskin.com.

We may need to verify your identity before processing certain requests.

11. Privacy Complaints

If you have a concern or complaint regarding how Lymphe Skin has handled your personal information, please contact us at support@lympheskin.com.

We will review your concern and endeavour to respond within a reasonable period.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or legal obligations.

The latest version will be published on our website with the updated date shown at the top.

The OAIC recommends keeping privacy policies current as information-handling practices change.

14. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact:

Lymphe Skin
Email: support@lympheskin.com
ABN: 13 598 472 353
Australia